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Morning Reservations Systems Test
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Client
One of the largest corporate travel agencies in Brazil.
About the Company
Corporate travel agency in Brazil. Also present in numerous countries as a Travel Partner Global, licensed by one of the largest companies in the sector worldwide. One of the main members of the largest business ecosystem focused on tourism, it has various specialized channels in the main market segments: business, leisure, events, consolidation and distribution, franchising, and retail.
  • Size: Large
  • Segment: Tourism
  • Review: National and international
  • Solution: Morning Reserve Systems Test Routine
Challenge

The biggest challenge was ensuring that all reservation systems were functioning correctly right from the start of daily operations, avoiding failures that could impact clients and partners.

Solution
  • Automated morning check routine creation;
  • Connectivity and availability tests on all reservation systems;
  • Quick IT management reports before the start of business.;
  • Proactive fixes for detected failures.
Results
  • Drastic reduction in incidents during the day;
  • Operation starting with 100% systems available;
  • Greater reliability for sales and customer service teams;
  • Prevention of impacts on clients and strategic partners.