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AI Agents
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AI agents to execute what the business needs

AI agent is not a chatbot. It is Software that understands context, decides, and executes tasks connected to your business systems, rules, and metrics.
At Lumini, we design private, governed, and results-oriented agents, designed for its operation.

O que é um Agente de IA?

A Lumini define agentes de IA como sistemas baseados em Inteligência Artificial capazes de interpretar objetivos, consultar informações, tomar decisões e executar tarefas de forma autônoma ou semi-autônoma, utilizando regras de negócio, integrações e dados corporativos.

AI Agents

O que entregamos e desenvolvemos

Entregamos:

  • Specialized agents by function
    Copilots who master internal processes, policies, and vocabulary (sales, customer service, finance, supply chain, IT).
  • End-to-end orchestration
    From Natural Language Command to Execution: Read Data, Query Systems, Make Decisions, and complete the activity.
  • Connection to your stack
    Native integrations with CRM, ERP, ITSM, billing, data lake, email, messaging, and proprietary APIs.
  • Quality and Governance
    Access control, audit trail, security testing, human assessment, and continuous monitoring.

Desenvolvemos:

  • Agentes de Atendimento
  • Agentes de Vendas
  • Agentes Financeiros
  • Agentes de Supply Chain
  • Agentes de RH
  • Agentes de TI
  • Agentes de Compras
  • Agentes de Compliance
  • Assistentes Operacionais
  • Agentes Multi-LLM
  • Agentes com RAG
  • Agentes Integrados a ERP e CRM

Examples by sector:

  • Retail and Supermarkets: agent of Pricing and Margin per store/channel; agent Breakup (assisted replacement).
  • Financial Services: agent of Onboarding and KYC, Validates documents, consults bureaus, applies policies, and approves.
  • Logistics agent of dynamic routing and collection/delivery window, with continuous replanning.
  • Health agent of accounting audit and authorization based on rules and history, with an audit trail.
  • Industry agent of MRO (maintenance), creates work orders when a failure is anticipated, orders parts, and schedules the team.
  • Tourism agent of Availability and reservations, Daily pre-check and automatic contingency.

 

Leia mais: Na próxima fronteira do e-commerce os agentes de IA passam a decidir

Why does it work

  • Clear financial goal: Each agent is born with a primary metric (revenue, cost, margin, SLA).
  • Proprietary data + business rules The agent learns from its history and acts in accordance with its policies.
  • Short-cycle delivery: Proof of value within weeks; expansion based on use cases.
  • Operational reliability logs, auditing, version control, testing, and risk controls from the drawing.

Business benefits

  • More recipes: Intelligent prioritization, faster proposals, less friction funnels.
  • More efficiency: operational hours converted into deliveries, no queue and no errors.
  • Less risk built-in compliance, justifiable decisions, auditable evidence.
  • Faster decision-making: Consolidated context and automatic action, in the same flow.

Why Lumini

  • Custom and private architecture: Agents who understand your business, not the “generic market.”.
  • Modern, unopinionated stack: integration with your systems, LLMs, and providers; your choice.
  • Security and governance: LGPD, policies, access profiles, testing, and monitoring.
  • Team of specialists Data, AI, Product, and Engineering to go beyond the prototype operate at scale.

 

Well-designed AI agents do not “respond.”.
They understand, decide, and deliver with your value ruler.
When this happens, operations accelerate, margins increase, and growth stops being flat and turns into execution.

 

Perguntas Frequentes

O que é um Agente de IA? Agentes de IA são sistemas que entendem contexto, tomam decisões e executam tarefas utilizando Inteligência Artificial e regras de negócio.

Qual a diferença entre Agente de IA e Chatbot? Chatbots normalmente respondem perguntas. Agentes de IA podem responder, decidir, executar processos e interagir com múltiplos sistemas.

O que é um Agente Autônomo? Agente Autônomo é uma solução capaz de executar tarefas com mínima intervenção humana, respeitando políticas, limites e aprovações definidas.

O que é RAG? RAG (Retrieval-Augmented Generation) permite que agentes consultem documentos e bases corporativas antes de responder ou executar ações.

O que é Multi-LLM? Arquitetura que permite utilizar diferentes modelos de linguagem conforme o contexto, custo ou desempenho desejado.

Agentes de IA podem acessar ERP e CRM? Sim. Agentes podem ser integrados a sistemas corporativos para consultar informações, atualizar registros e automatizar processos.

Como medir ROI de Agentes de IA? Através de indicadores como redução de custos, aumento de produtividade, redução de SLA, aumento de receita e melhoria da experiência do cliente.