Technology company focused on infrastructure solutions, data centers, and IT services.
About the Company
It is an organization specialized in Corporate IT services, offering support for data centers, databases, and mission-critical infrastructure.
With a strong commitment to innovation, quality, and reliability, the company supports businesses across different segments in modernizing and sustaining their technological environments.
Size: Medium
Information Technology
Registration: Brazil
Solution: DBA/Infra Support Package
Challenge
The company needed Specialized support for your infrastructure and databases, ensuring agility in incident resolution and change implementation without compromising operations.
The main needs were:
Increase the reliability of the IT environment;
Reduce the impact of downtime and operational problems;
Rely on DBA and infrastructure experts for on-demand support;
Ensure governance and traceability of interventions.
Solution
was implemented Monthly support package (business hours), with activities focused on:
Support and assistance in critical incidents;
Infrastructure and database problem solving;
Support for planned changes and configurations;
Process governance based on ITIL, ensuring SLAs;
Proactive monitoring and recommendations for continuous improvement.
Results
Incident response time reduction, minimizing operational impacts;
Increased internal user satisfaction, with prompt and specialized service;
Greater transparency and governance in IT management;
Cost and resource optimization, with on-demand support;
More reliable environment, reducing failures and risks of unavailability.
