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Client
Company specializing in solutions for the chlor-alkali industry supply chain, which builds and operates small-scale plants, offering customized solutions for the supply of chlorine and derivatives.
About the Company
The company was founded with the purpose of rethinking the chemical industry's supply chain, offering innovative models for smaller, flexible, and more sustainable chlor-alkali production plants. Its proposal is to agilely serve companies that demand reliable supplies of chlorine, caustic soda, and derivatives, eliminating dependence on large production units and reducing logistics costs.
  • Size: Medium
  • Segment: Chemical Industry - Chlor-alkali
  • Action: International
  • Solution: Service Desk
Challenge

With the expansion of its operations and the growth of its industrial client base, it began to face challenges related to technical and IT support:

  • Need to ensure continuous availability of critical systems;
  • Lack of performance indicators for support, making operation management difficult;
  • Increase in untracked incidents, impacting operational efficiency.
Solution
With the expansion of its operations and the growth of its industrial client base, it began to face challenges related to technical and IT support:
  • Need to ensure continuous availability of critical systems;
  • Lack of performance indicators for support, making operation management difficult;
  • Increase in untracked incidents, impacting operational efficiency.
Results