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Digital Onboarding
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Client
Camarote Salvador – Um dos maiores e mais renomados eventos de entretenimento do Brasil, referência em experiências exclusivas durante o Carnaval de Salvador.
About the Company

Event company recognized as an organizer of Top premium events in the country, bringing together music, culture, and exclusive experiences in a sophisticated setting.

  • Size: Large
  • Segment: Entertainment / Events
  • Action: National and International
  • Solution: Evolution of the Operating System
Challenge

The company faced the challenge of streamlining and bringing more check-in security and removal of event access.

Additionally, the client needed to have a Real User Experience Perception.

Solution

Lumini IT Solutions was responsible for Digital Transformation Journey da empresa através do desenvolvimento de um aplicativo mobile utilizando uma tecnologia de Onboarding Digital.

O aplicativo foi criado por um time de especialistas, de acordo com as melhores práticas em Application Development and Information Security, using Artificial Intelligence and based on the concept Data-driven.

 

Digital Onboarding

O Onboarding Digital é a Transformação Digital aplicada ao processo de cadastro de novos clientes/prospects de uma empresa ou Instituição.

Para que seja implementado, nossa solução de Digital Onboarding requires the use of some advanced technologies, such as:

  • OCR;
  • Big Data;
  • Artificial Intelligence;
  • Facial Recognition. 

 

Environment

High Availability, Security, and Reliability.

  • SaaS in compliance with the main security standards used in digital banks worldwide;
  • High availability infrastructure to meet peak demands elastically, a fundamental characteristic for an event like Carnival;
  • Data collection in a structured manner, in compliance with LGPD, and enabling the offering of products and services that can make the Folio's experience safer, more pleasant, and memorable.

 

24/7 Monitoring during Carnival

Para garantir um ambiente com alta disponibilidade durante o cadastro na loja e nos dias de evento, a Lumini foi responsável por criar um sistema de monitoramento 24×7 com alertas no NOC.

Aumentamos a infraestrutura para garantir que a aplicação estivesse disponível 100% do tempo na semana que antecede o evento e durante os dias de Carnaval.

Results
  • System capability expansion, supporting new business models;
  • Revenue increase with international sales and new products;
  • Greater reliability and security, with integration to the insurance company;
  • Ease of payment for corporate clients and end consumers;
  • Reinforced strategic positioning, consolidating the event as a premium benchmark in the entertainment market.